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DELIVERY & POSTAGE
Where do you deliver?
How much does delivery cost and how long will it take?
Can I use UK next day delivery anywhere in the UK?
When will my order arrive?
What if my order hasn’t arrived?
What happens if my order is spilt over two deliveries - am I expected to pay postage twice?
What if I'm not in when you make a delivery?
Royal Mail Strikes / Industrial Action and delays
We are offering a range of alternatives to Royal Mail to ensure you will continue to receive your order in a timely fashion.
In light of the CWU's decision not to strike we are again, offering Royal Mail as an option. At the same time, we have taken on Home Delivery Network to give you a choice on how your parcel is delivered.
Our Next Day Delivery service is still guaranteed.
We are happy to deliver our products wherever you are in the world. Please select your country of residence from the drop down menu, when prompted at the checkout.
Q. How much does delivery cost and how long will it take?
Delivery is charged depending on where you are situated in the world and how quickly you want to receive your order. Once you have decided on which products you would like to purchase, our automatic delivery calculator will give you the options, costs and delivery times available. PLEASE REMEMBER that these delivery times assume that the products you are ordering are in stock.
UK Postage Prices & Options
We currently offer 5 types of postage for UK mainland deliveries. Please note that sometimes the weight or value of your order may restrict the type of delivery available.
Royal Mail Next Day, Home Delivery and Parcel Force deliveries offer a trackable service and the details for expected delivery will be included in your despatch email along with the consignment number and a link to an online tracking page, allowing you to keep an eye on its where-abouts.
UK Royal Mail Standard Delivery
Our Standard postage option is Royal Mail First Class. 95% of First Class mail arrives the day after it is posted, and will almost always arrive within 7 days.
However, if you require a guaranteed Next Day delivery we recommend you select that option. Standard orders will usually be despatched within 2 working days of the order being placed, providing the products are in stock.
UK Royal Mail Next Day Delivery
This option will require a signature on receipt.
Royal Mail Next Day Delivery is a next working day delivery for orders placed before 1300. Orders placed after 1300 will not be despatched until the following working day. For example orders placed after 1300 on Thursday will not arrive until Monday.
Orders placed on a Friday (after 1300), weekend or Bank Holiday will not be posted out until the following working day, usually Monday. Please note that if we experience problems authorising your card payment, we cannot be held responsible for delays in despatch.
Next Day delivery is only available within the UK mainland. Deliveries to the Highlands of Scotland and Northern Ireland may be delayed.
Usually, we can send parcels using an express service to other areas (even outside of the UK) but please contact us to see what we can offer.
UK Home Delivery Network
The latest addition to our delivery options, HDN is the market leader in residential deliveries and offers a fully trackable alternative to Royal Mail's parcel post. Although they are yet to offer a carbon neutral service, they have a green ethos and have won the 2007 and 2008 Online Green Award.
We currently offer their standard service and hope to introduce new "timed" delivery options soon.
UK Carbon Neutral Standard Delivery
Introduced in September 2007, we take pleasure in offering Parcel Force's Carbon Neutral Standard Delivery option. This is an express delivery service and will usually be delivered within 2 working days of despatch and will require a signature. It is a carbon offset scheme, which enables Parcel Force to neutralise emissions by investing in projects e.g. planting trees through The Woodland Trust, which enable greenhouse gases to be absorbed or reduce the need to burn fossil fuels. Read more about Parcel Force’s Carbon Neutral Delivery.
Where possible, your order will be despatched from our warehouse within 48 hours, in fact the vast majority of orders are despatched within 24 hours. This does rely on your order being in stock but the website will display the latest stock status so you will know before you place your order. If for some reason the website stock is incorrect we will contact you by phone or email to discuss your options.
UK Carbon Neutral Next Day Delivery
Introduced in September 2007, we take pleasure in offering Parcel Force's Carbon Neutral Next Day Delivery option. This is a next working day delivery for orders placed before 1300. Orders placed after 1300 will not be despatched until the following working day. For example orders placed after 1300 on Thursday will not arrive until Monday.
Orders placed on a Friday (after 1300), weekend or Bank Holiday will not be posted out until the following working day, usually Monday. Please note that if we experience problems authorising your card payment, we cannot be held responsible for delays in despatch.
This is a carbon offset scheme, which enables Parcel Force to neutralise emissions by investing in projects e.g. planting trees through The Woodland Trust, which enable greenhouse gases to be absorbed or reduce the need to burn fossil fuels. Read more about Parcel Force’s Carbon Neutral Delivery.
International Deliveries (outside of the UK)
Please note that with international orders we will only deliver to the cardholder's billing address. The postage cost is calculated by the weight, volume and destination hence why there is no postage cost table. The cost for delivery will be displayed after you have entered your address but before you have entered your payment details.
We use Royal Mail Priority Airmail (with International Signed For) and Parcel Force for international deliveries. If you require more information please contact us.
Q. Can I use UK next day delivery anywhere in the UK?
Next day delivery is only applicable in mainland UK. Unfortunately, it's not guaranteed to certain areas. These include: the Channel Islands, the Scottish Highlands and Islands and Postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50. If you are in any doubt please contact us.
The speed of delivery depends on the postage you have selected and the destination. Please see our Postage Prices & Options for details. Where possible, your order will be despatched from our warehouse within 48 hours of placing an order, in fact the vast majority of orders are despatched within 24 hours.
For the majority of orders, UK delivery is made within four days of the order date. However, depending on the type of delivery, and the delivery location, it can take up to 15 working days for your order to be delivered (28 days for international delivery).
Q. What if my order hasn’t arrived?
Royal Mail Next Day and all Parcel Force deliveries offer a trackable service and the details for expected delivery will be included in your despatch email, along with the consignment number and a link to an online tracking page, allowing you to keep an eye on its where-abouts.
Over 95% of Royal Mail Standard Delivery parcels arrive the next day. If yours has not yet arrived, we ask that you check with your neighbours to see if it has been left with them,
or your local delivery office, in case they have tried to deliver but forgotten to leave a card. If your parcel has still not arrived after 10 working days please contact us.
Q. What happens if my order is split over two deliveries - am I expected to pay postage twice?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.
Q. What if I'm not in when you make a delivery?
Don't worry. The person who delivers your order will leave a card saying they've called, but no one was at home. There'll be a phone number for you to ring to arrange a more convenient delivery day or to collect from the delivery office yourself.